Shoestring Solutions’ web server was returned to service around 3 pm ET today after an extended outage; the longest in our 12-year history.
A user control panel update attempted automatically overnight failed to complete successfully, causing the server to become unresponsive around 9:30 am. Technicians were eventually able to restore service, but only after several attempts to complete the update.
It appears that, during the outage, email sent to boxes and forwarders on hosted accounts was bounced; returned to the sender with an error message.
We apologize for the inconvenience that today’s outage caused for our valued hosting clients.
Posted in Service Updates